At Ivy Law (“Ivy Law,” “we,” “us,” or “our”), we recognize the importance of protecting your personal information and respecting your privacy. As a law firm serving individuals, families, and businesses throughout Alberta and British Columbia, we are committed to maintaining the confidentiality, security, and integrity of the information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, https://ivylaw.ca, communicate with our team, or engage our legal services.
1. Our Commitment to Privacy
Ivy Law handles personal information in accordance with applicable Canadian privacy legislation, including:
- The Personal Information Protection Act (PIPA) of Alberta.
- The Personal Information Protection Act (PIPA) of British Columbia.
- The Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
- Applicable professional obligations concerning solicitor-client privilege and confidentiality.
We collect, use, and disclose personal information only for reasonable, legitimate purposes related to our operations and the delivery of legal services, or as otherwise permitted or required by law.
2. Information We Collect
Depending on how you interact with Ivy Law, we may collect the following categories of information.
Personal and Contact Information
- Full name
- Email address
- Telephone number
- Mailing or residential address
- City, province, or preferred office location
- Preferred method of communication
Legal Matter Information
When you contact us regarding a potential or existing legal matter, you may voluntarily provide information about your circumstances, including the nature of your legal issue, relevant documents, and other information necessary to evaluate or provide legal services.
Depending on the matter, this may include sensitive personal, financial, employment, family, or other confidential information.
Website and Technical Information
When you access our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and device information
- Operating system
- Pages visited and general website activity
- Referral sources
- Date and time of website visits
- Cookies and similar technical identifiers
We limit the collection of personal information to what is reasonably necessary for the purposes identified in this policy.
3. How We Use Your Information
Ivy Law may use personal information to:
- Respond to inquiries and consultation requests.
- Evaluate potential legal matters and determine whether we can provide representation.
- Conduct conflict-of-interest checks.
- Establish, maintain, and manage lawyer-client relationships.
- Provide legal advice, representation, and related professional services.
- Communicate regarding appointments, case updates, documents, and legal proceedings.
- Maintain client records, billing information, and administrative documentation.
- Operate, secure, maintain, and improve our website and services.
- Meet professional, regulatory, accounting, and legal obligations.
- Protect against fraud, unauthorized access, and other security threats.
We will not use personal information for unrelated purposes without obtaining appropriate consent or another lawful basis.
4. Website Contact Forms and Consultation Requests
Our website provides contact forms and consultation request features that allow visitors to communicate with Ivy Law.
Information submitted through these forms may include your name, email address, telephone number, preferred location, practice area, and details of your inquiry.
This information is used to review your request, direct it to the appropriate team or office, and respond to your inquiry.
Submitting information through our website does not automatically establish a lawyer-client relationship.
Until a lawyer-client relationship has been formally established, we recommend that you avoid submitting highly sensitive, privileged, or confidential information through general website forms unless specifically requested by our team through an appropriate communication channel.
5. Solicitor-Client Privilege and Confidentiality
Protecting client confidentiality is a fundamental obligation of our legal practice.
Information obtained during an established lawyer-client relationship is handled in accordance with applicable professional conduct rules, confidentiality obligations, and solicitor-client privilege where applicable.
Access to confidential client information is restricted to authorized personnel and service providers who require the information to perform legitimate professional or operational responsibilities.
We do not voluntarily disclose privileged or confidential client information except with appropriate authorization or where disclosure is permitted or required by applicable law and professional obligations.
6. Consent
Where required by applicable law, Ivy Law obtains consent before collecting, using, or disclosing personal information.
Consent may be express or implied, depending on the circumstances, the sensitivity of the information, and applicable legal requirements.
You may withdraw your consent, subject to legal, contractual, professional, or regulatory restrictions and reasonable notice.
Withdrawal of consent may affect our ability to respond to inquiries or provide certain legal services.
7. Disclosure of Personal Information
We do not sell personal information.
We may disclose personal information in limited circumstances, including:
- To lawyers, employees, and authorized personnel within Ivy Law who require access for legitimate business or professional purposes.
- To third-party service providers assisting with website hosting, information technology, document management, communications, billing, or other operational services.
- To courts, tribunals, government authorities, regulators, or other parties where disclosure is authorized or required by law.
- To other legal professionals, experts, or service providers involved in a legal matter where appropriate and authorized.
- Where necessary to protect legal rights, prevent fraud, or address security concerns, subject to applicable law.
We take reasonable steps to ensure that service providers handling personal information maintain appropriate confidentiality and security safeguards.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, improve user experience, maintain security, and understand how visitors interact with our content.
Cookies are small files stored on your device by your browser.
Depending on the technologies enabled on our website, cookies may be used for:
- Essential website functionality.
- Remembering user preferences.
- Website performance and security.
- Measuring website traffic and usage patterns.
- Analytics and service improvements.
You can manage or disable cookies through your browser settings. Certain website features may not function properly if essential cookies are disabled.
Where required by law, we will obtain appropriate consent for non-essential cookies or tracking technologies.
9. Third-Party Websites and Services
Our website may contain links to external websites, social media platforms, mapping services, or other third-party resources.
These external websites operate independently and may have their own privacy policies and data collection practices.
Ivy Law is not responsible for the privacy practices, security, or content of third-party websites.
We encourage visitors to review the privacy policies of external services before providing personal information.
10. Information Security
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include access controls, secure communications, system monitoring, staff confidentiality obligations, and other safeguards appropriate to the sensitivity of the information.
Although we strive to protect the information entrusted to us, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide legal services, meet professional obligations, and comply with applicable legal or regulatory retention requirements.
Client files and related records may be retained for periods required by professional standards, applicable legislation, or legitimate legal and business needs.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, where appropriate.
12. Storage and Processing of Information
Personal information may be stored or processed using electronic systems and service providers that support our legal practice and website operations.
Where service providers process or store information outside the province or country in which it was collected, that information may be subject to the laws of the applicable jurisdiction.
We take reasonable steps to assess and protect personal information handled by third-party service providers in accordance with applicable privacy and professional obligations.
13. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Ask questions about how your personal information is collected, used, stored, or disclosed.
- Withdraw consent where legally permitted.
- Raise concerns or submit a complaint regarding our privacy practices.
Requests may be subject to identity verification and restrictions involving solicitor-client privilege, third-party privacy, professional duties, or other legal requirements.
We will review and respond to privacy requests within the timeframes required by applicable legislation.
14. Privacy of Minors
Our website is intended for individuals seeking information about legal services, including parents, guardians, and other authorized representatives.
We do not knowingly collect personal information from children through our website for purposes unrelated to legitimate legal inquiries or services.
Where legal services involve minors, we handle their personal information with appropriate care and in accordance with applicable legal and professional obligations.
15. Privacy Breaches
In the event of a suspected or confirmed privacy or security breach, Ivy Law will assess the circumstances, take appropriate steps to contain and address the incident, and comply with applicable notification, reporting, and recordkeeping requirements.
Where required, affected individuals and relevant regulatory authorities will be notified in accordance with applicable law.
16. Changes to This Privacy Policy
Ivy Law may update this Privacy Policy periodically to reflect changes in legislation, professional requirements, technology, website functionality, or our information management practices.
Any updates will be published on this page with a revised “Last Updated” date.
We encourage visitors to review this policy periodically.
17. Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Ivy Law.
Ivy Law
Website: https://ivylaw.ca
Alberta: 403-380-1999
British Columbia: 604-757-4455
Contact Page: https://ivylaw.ca/contact/
Please indicate that your inquiry concerns privacy or personal information so that it can be directed to the appropriate person.